Shipping policy

Shipping Policy

United States: shipping is free on every order.

Outside the US: shipping is free on any order with a tee, a sticker sheet, or 4 or more single stickers. Orders of only 1–3 single stickers ship for a flat $10.99.

Made to order

Every Pixelated Physics item is printed to order for you. Production takes 2–5 business days, and then your order is on its way.

Delivery estimates

These are total times from order to delivery, in business days, with production included:

  • United States: 4–10 business days
  • Alaska, Hawaii, US territories and military addresses (APO/FPO/DPO): 11–22 business days
  • Canada: tees 4–10 business days, stickers 12–35 business days
  • Denmark, Estonia, Finland, Hungary, Ireland, Italy, Lithuania, Poland and Sweden: tees 7–15 business days, stickers 12–35 business days
  • Everywhere else we ship: 12–35 business days

These are estimates, not guarantees.

Where we ship

We don’t currently ship to Africa, North Korea, Venezuela, Bolivia, Paraguay, Colombia, Ecuador, Russia, Belarus, Ukraine or the Palestinian Territories. If your country isn’t available at checkout, we can’t ship there yet.

Customs duties and import taxes

Orders shipped outside the United States may be charged customs duties or import taxes by the destination country. These are the buyer’s responsibility.

Lost or undelivered packages

If your order hasn’t arrived, please first check the shipping address in your order confirmation email and ask your local post office, as parcels are sometimes held for pickup.

If it still can’t be found, email info@pixelatedphysics.com with your order number:

  • US orders, and tees shipped to Denmark, Estonia, Finland, Hungary, Ireland, Italy, Lithuania, Poland or Sweden: if it hasn’t arrived 30 days after your order date, email us right away, and no later than 33 days after you ordered.
  • Everything else, including stickers shipped outside the US: if it hasn’t arrived 45 days after your order date, email us right away, and no later than 48 days after you ordered.

Don’t wait for the end of a long delivery estimate. Some estimates run close to or past these dates (up to 22 business days for Alaska, Hawaii, US territories and military addresses, and up to 35 business days, about 7 weeks, outside the US). Email us as soon as your delivery estimate has passed or the 30- or 45-day mark above is reached, whichever comes first, so we can still file a claim with our print partner in time.

We’ll look into it with our print partner. If they confirm the parcel was lost in transit, we’ll send a free replacement or a refund. We can only offer this for parcels reported within the time limits above.

Marked as delivered but missing? Check around your delivery location, with neighbours, and with your local post office. If it still hasn’t turned up, email us within 14 days of the delivery date. We’ll open a claim with our print partner and let you know the outcome. If the claim is approved, we’ll send a replacement or a refund.

Incorrect or incomplete address: please double-check your address at checkout. A parcel that can’t be delivered, or is returned, because the address entered at checkout was incorrect or incomplete isn’t covered by a free replacement or refund. Email us and we’ll let you know what options are available.

Damaged, defective or wrong items

If your order arrives damaged, has a print defect or misprint, or isn’t what you ordered, email us within 21 days of delivery with a photo. Once we’ve confirmed the problem, we’ll replace it or refund you. See our Refund & Replacement Policy for details.

Questions

Email info@pixelatedphysics.com and we’ll help.