Refund policy
Refund & Replacement Policy
Every Pixelated Physics item is printed to order for you, so we can’t accept returns or exchanges for change of mind, or if you ordered the wrong size or colour. Please check the size chart on each product page before ordering.
What we cover
We’ll send a free replacement, or a refund to your original payment method if you prefer, when your item arrives with:
- A print defect: the print is flawed (for example peeling, cracking, smudging, missing areas, or colours clearly different from the product images).
- A misprint: the wrong design was printed, or the design is clearly misplaced.
- Damage: the item arrived damaged.
- The wrong item: you received a different product, design, size or colour from the one you ordered.
Time limit
Report the problem within 21 days of delivery.
How to make a claim
Email info@pixelatedphysics.com with:
- Your order number.
- Which item is affected and what’s wrong.
- A clear photo of the item laid flat, with the design and the problem visible in one frame. If it arrived damaged, please include a photo of the package as well.
A photo of the problem is required for every claim.
No need to send it back
You don’t need to return a defective, misprinted, damaged or wrong item. Once we’ve reviewed your photo and confirmed the problem, we’ll replace it or refund you.
Lost or undelivered parcels
If your order hasn’t arrived, or tracking shows it as delivered but you can’t find it, see the lost or undelivered packages section of our Shipping Policy for what to do and the time limits.
Not covered
- Change of mind, or a size or colour you ordered but would now like to swap.
- Normal wear and tear.
- Small variations that are a normal part of printing to order, such as a print placed slightly differently (under 1/2 inch), or a faint smell or residue on a new tee that goes after the first wash.
- Orders sent to an incorrect or incomplete address entered at checkout.
This policy does not affect any rights you have under applicable consumer law.